Support Desk

Get In Touch With Luckyblock Casino Support

Ring, chat or e-mail Luckyblock Casino support any hour of the day or night, every day of the week.

Get Help Now MGA-licensed, 707,000+ players

Paid out today

821,168 NZ$

8,532 Playing now

Licensed and regulated under MGA/B2C/642/2018, audited by eCOGRA and GLI

Average withdrawal time across 10 payment methods, up to NZ$61,000 per transaction

Bank-grade SSL encryption protects every deposit, withdrawal and session

Talk To A Person

A Human On The Other End

Use this block the moment a question needs a person rather than a help page.

Before You Wait, Chat First

Chat suits quick checks and anything urgent. A person joins in about one minute, around the clock.

Start Chat

A Written Answer In Four Hours

E-mail helps with files and longer stories. Write to [email protected] and expect a reply in about four hours.

Write To Us

Can I Speak To Someone Now?

Talk it through on +64 9 327 2237 (NZST). Calls typically pick up in about five minutes, day or night.

Call Support

Playing From NZ

Check The Details Below Before You Play From NZ

This block clears the worry that help, supervision and payout totals only make sense abroad.

Reach Us

NZ phone+64 9 327 2237

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/642/2018

Problem Help

NZ help groupsGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Reach Out To These Groups Today

Gambling harm is bigger than any one casino, and these independent New Zealand organisations exist to help you or someone close to you. They work alongside Luckyblock Casino but answer to nobody in the industry.

Gambling Helpline New Zealand. A free, confidential phone and online service for anyone worried about their own or a loved one's gambling.

The Problem Gambling Foundation of New Zealand. Counselling, education and advocacy for people affected by gambling, delivered across the country.

Multi-Venue Exclusion Programme. A scheme that lets a person bar themselves from multiple gambling venues at once.

Department Finder

Send Your Message Straight To The Right Team

Reading this leaves you with the one address matched to your question, ready to go.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

The details below

Check The Company Before You Deposit

By the time you read this line, a Malta-licensed operator holds your account and your balance.

The company

Legal nameLuckyblock Casino Ltd.

Company numberC-74504 (Malta)

Registered addressTriq il-Kbira, St Julian's

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/642/2018

Written contact

Support e-mail[email protected]

Five Details That Speed Things Up

Sort these five items out and the first reply usually closes the question.

Your registered e-mail address
The last four digits of your card
Screenshot of the error or bet slip
Date and time of the issue
Any verification documents already sent

Luckyblock Casino hours

Short Waits Now, Longer Replies By E-mail

Waiting on a reply, you can see here exactly how long each channel usually takes in New Zealand.

Live chat

Live chat open24 hours, 7 days

Chat first reply1 minute

All times shown inNZST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+64 9 327 2237

Phone wait5 minutes

Get Unstuck Fast

What Players Ask Before They Get In Touch?

Clears the worry that a query will stall or that you must hand over your password to get help.

trustHow long does verification take once documents are in?+

Documents land in the review queue straight away, and checks usually finish inside eight hours. A clear photo of each document is the main thing that keeps it to that window.

trustWhere do I get a copy or deletion of my data?+

Data requests go to [email protected], and the team confirms what it holds and what it has removed. Deletion is subject to the records the Malta Gaming Authority expects us to keep.

trustWhy do you ask for details when I have not got my password?+

Support never needs your password, and it never asks for one. Staff confirm who you are by matching your registered email address, name and date of birth against the account.

trustWhen is support actually awake, nights and weekends included?+

Someone answers around the clock, every night and every weekend, in New Zealand time. Live chat typically replies in about one minute, and the phone line in roughly five minutes.

trustCan I get help in my own language?+

Support replies in English, German, Finnish and Norwegian, so many European-born players in New Zealand can write in the language they think in. Other languages fall back to English.

Four steps covered

Four Steps From A Stuck Answer To A Regulator

Frustrated by a reply that missed the mark, this path takes you from support to the regulator in four steps.

A logged reference

Open with what happened and attach the reference number from any earlier chat or e-mail. Support logs your complaint and sends a written acknowledgement.

Evidence-based decision

A staff member reviews the case against your account history and replies with a decision. Send extra evidence if the outcome still looks wrong to you.

Luckyblock Casino manager review

Reply to the same thread and ask for the decision to be reviewed by a manager. Escalated cases get a fresh assessment by someone who did not handle it first.

Where do I escalate this?

Should the final answer still leave you short, take the matter to the Malta Gaming Authority, the regulator named above. Bring your case reference and the written decisions.