Your account controls

What are responsible gambling tools at Luckyblock Casino?

Play only from 18+, and every Luckyblock Casino account carries deposit limits, loss limits, session time reminders, self-exclusion periods and reality checks.

Set a limit

Licensed and regulated under MGA/B2C/642/2018, audited by eCOGRA and GLI

Support at a glance

What are the responsible gambling essentials at a glance?

You will know the age rule, the licence behind the site and where free help answers.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/642/2018

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Five tools

Limit and control tools in your account

Luckyblock Casino puts these five controls in plain sight, so a decision made before play is easy to keep.

A ceiling on deposits

Caps how much you can put in over a chosen period, and it only ever works downwards. Switch it on before your first deposit, while the plan is still clear in your head.

A floor under your losses

Stops play once your net losses reach a figure you picked in advance. Set it at the start of a session if chasing a bad run has ever felt familiar.

A nudge on the clock

Gives you a nudge after a stretch of play you chose yourself. Turn it on when games pull your attention and the clock stops registering.

Close your account for a while

Closes your account to play for a period you choose, and it is the tool for when a break is not enough. Reach for it the moment you doubt your own control.

Elapsed time on screen

Shows elapsed time and reminders at intervals during play, so the session stays visible. Choose it if you like a steady picture of how long you have been at it.

Deposit limit setup

Set the cap before play, not after a loss

A cap set in minutes, taking the first step out of a decision you would rather not make later.

The limits tab in settings

Open the settings area of your account and look for the section labelled limits. Check which caps are already active before touching anything.

Three caps, three jobs

Decide whether the cap should cover money paid in, money lost or hours played. Each one protects a different part of your evening.

Pick the stretch it covers

Choose the figure and the stretch it applies to, then pick a daily, weekly or monthly period. A cap for a single sitting is the shortest option offered.

Confirming the number stuck

Save the change and return to the limits page to see the new figure listed. If nothing appears, ask the support team by live chat.

Permission to close the tab for today

Catching a sign early keeps a night of entertainment from turning into a cost you did not choose. A deposit limit set in the account, or a short pause, is the simplest first step.

None of these on its own is a verdict, but a few together are worth a pause.

Playing past the time you set for yourself
Chasing a loss with a bigger deposit
Spending money set aside for something else
Keeping play quiet from your household
Feeling flat or on edge when you are not playing
Borrowing, or selling something, to keep playing
Telling yourself this next session will even things out

Free and confidential support

Where can I get help with gambling in New Zealand?

Takes the worry about cost and being judged off the table before you make the call.

Gambling Helpline Aotearoa

A free, confidential line for players and for the people who live with them, answered at any hour. A text option suits anyone who would rather not speak aloud just yet. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support through clinics across the country, for players and relatives alike. Trained staff are there on weekdays to talk things through. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for their families: plain explanations of the signs of harm, practical tips and a finder for support nearby. safergambling.org.nz

When someone under eighteen is in the room

Age checked at sign-up. Registration runs an age check, and identity documents are reviewed before any payout. A game account therefore never opens for anyone under 18.

A calmer home screen. Gambling software on a shared computer or phone can hide casino sites from younger users. Set it up on every device the household uses, not only the main one.

Talking without judgement. Say what you noticed without blame, then use the Gambling Helpline Aotearoa together. Its line is free on 0800 654 655, day and night, with text support too.

The difference a longer break makes

A few days away from the tables. This is a break of hours or days, started from the account settings, that keeps you away from play for the stretch you pick. Access returns on its own when the period ends, so nothing needs undoing.

A long stop, fully held. Choosing this closes play for a long stretch, and it stays closed even if you change your mind partway. It is set from the account, and support through the helpline can run alongside it.

Set the exclusion in your account. No national exclusion register covers gamblers here, so self-exclusion is arranged inside your casino account. The helpline can talk through the length of break that fits your situation.

Six quick replies

What should I know about caps?

Read this when a limit or a break is on your mind and you want the short version.

What age do I need to be to open an account here?+

Only players aged 18 or over can hold an account here. Age and identity are checked before activation, so play stays inside the legal age for this market.

Can I undo a self-exclusion before the period I picked ends?+

No, it cannot be cut short. A self-exclusion runs for the whole period you chose when you set it, and contacting support does not change that. Pick a period that matches how much time you need away.

Where do I change a deposit limit I set earlier?+

Use the same limits section of your account where you set the original figure. Set the new deposit limit in that same section, and adjust the other caps from the same place.

What does a short pause block, and when can I play again?+

A short pause is a self-exclusion period in your account: it closes gambling access for the break you choose. Play is possible again once that break ends.

Does self-exclusion here stop me from playing at other casinos?+

No, it does not. New Zealand has no national self-exclusion register, so an exclusion set here covers this casino account only. You need to set a separate exclusion with any other operator you use.

Who handles a request to stop using my account for good?+

Support at [email protected] handles the closure. Say clearly that you want the account closed for good, and the team will take the request from there.